Wherever there are people, there always will be conflict. It’s a simple fact of life because
opinions vary and misunderstandings occur because people have differing values and
priorities. Additionally most of us resist change making all of these things conflicting. The
problem is not conflict itself, but rather how we deal with it. The good news is that effective
Conflict Management strategies can be learned and mastered resulting in less stressful lives.
Let us look at some of the strategies we can use to manage Conflict:
- Deal with it. Most people prefer to avoid conflict rather than attempt to resolve it; this
is never usually a good solution, and often leads to feelings of regret and guilt. If you
ignore or avoid it, it can lead to increased stress and unresolved feelings of anger,
hostility and resentment. When you manage conflict effectively, you’ll be happier and
healthier, physically and emotionally and ultimately better relationships gaining
respect, improved self-esteem and build courage. - Think it through. Before addressing the person with whom you have a conflict,
consider discussing the situation with an objective friend or family member. This can
help to clarify issues and needs - Talk it out, face to face. Meeting in person can be intimidating, but it is often the best
way to go. E-mail, social media messaging, and letter writing should be avoided, if
possible, to resolve conflict or to discuss sensitive topics, problems or hurt feelings. It
is too impersonal - Use a Mediator if necessary. A mediator can remain objective, listen to both sides,
and facilitate resolution and compromise. - Apologize when appropriate. Be aware of your own part in creating the conflict. If
you’ve done something wrong or inappropriate, be willing to acknowledge it and say
you’re sorry, even if the conflict is not entirely a result of your actions.
Choose your battles. There always will be differing opinions and ways of doing things.
Decide which issues you can live with and which need addressing. If you bring up only the
most important issues, you will develop credibility. On the other hand, if you make an issue
about everything, you’ll be labelled a complainer; then, when you have a legitimate matter,
you are likely to be ignored. Know when it’s appropriate to walk away from a confrontation.
Remember Conflict can’t be avoided but it can be minimized and resolved. Facing conflict
head-on in an appropriate manner will lead to better relationships, and empowerment. Enjoy
the good life promised to you!
Blessings All
MKF